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Section 39: Shipping or Returning Merchandise

(1) All shipping or returning of merchandise shall use Utah State contracts. Please contact Purchasing and Contract Services for assistance.

(2) When shipping or returning merchandise, departments must adhere to the following steps:

(A) The department notifies Purchasing and Contract Services of merchandise to be shipped and specifies the appropriate purchase order.

(B) If vendor ships the wrong merchandise, requesting department must supply the correct catalog number, part number, or detailed description of the merchandise required.

(C) Obtain a Return Merchandise Approval (RMA) number or form from company.

(D) The department must retain the merchandise in the original cartons.